Order & Shipping Policy — 123Helmets

Last Updated: 20 November 2025

At 123Helmets, every helmet is individually handcrafted with exceptional attention to detail. Below is a clear outline of how orders are processed and how shipping is handled.

1. Order Processing

1.1 Handcrafted Production

All helmets are made to order and require time to produce.
Each piece undergoes detailed handcrafting, painting, and finishing.

1.2 Processing & Dispatch Time

  • Ready for dispatch in: 3–5 weeks
  • Production timelines may vary per model or during high-demand periods.

1.3 Order Confirmation

After placing an order, you will receive:

  • A confirmation email
  • Your order details
  • Your payment receipt

If you do not receive a confirmation email, please contact us.

1.4 Order Changes

Changes to your order (model, size, delivery details) are only possible within 12 hours of purchase.
After 12 hours, production begins and changes are no longer possible.

2. Shipping Information

2.1 Free Worldwide Shipping

We offer:

  • Worldwide Tracked Free Shipping on all orders
  • No minimum purchase required

2.2 Tracking Details

Once your helmet is dispatched, you will receive:

  • A tracking number
  • A link to monitor your shipment in real time

Please allow up to 48 hours for tracking to update after dispatch.

2.3 Delivery Time

Delivery times vary depending on location:

  • Europe: 7–14 business days
  • USA & Canada: 10–18 business days
  • UK: 7–14 business days
  • Australia & Asia: 10–20 business days
  • Rest of World: 12–25 business days

These are estimates based on standard courier timelines.

3. Customs, Duties & Taxes

Some countries may charge import taxes, customs fees, or VAT upon arrival.
These charges are:

  • Not controlled by us
  • Paid by the customer
  • Based on local regulations

We label all shipments accurately to help minimize delays or fees.

4. Shipping Delays

While most orders arrive on time, delays may occur due to:

  • Customs processing
  • Weather conditions
  • Courier issues
  • Incorrect shipping information provided by the customer

123Helmets is not responsible for delays caused by third-party carriers.

5. Lost or Missing Packages

If your package appears lost or stuck:

  1. Contact the courier using your tracking number
  2. If unresolved, contact us with:
    • Your order number
    • Tracking number

We will assist you in locating your shipment.

In cases where a package is confirmed lost by the carrier, we will:

  • Send a replacement free of cost, or
  • Offer a refund (your choice)

6. Damaged Deliveries

If your order arrives damaged:

  • Report the issue within 48 hours
  • Provide photos/videos of the damage
  • Keep all original packaging

We will replace the item or issue a refund after review.

7. Incorrect Shipping Information

Customers are responsible for providing correct:

  • Delivery addresses
  • Contact details
  • Postal codes

Orders shipped to incorrect addresses due to customer error cannot be refunded.

8. Contact Us

For all order or shipping questions:

123Helmets
Email: hello@123helmets.com
Website: www.123helmets.com