Contact 123Helmets

Contact 123Helmets for order support, shipping (DAP import duties), returns (RMA) and collector product questions. We reply within 1–3 business days.

My account / Track Order & shipping (DAP) Returns (RMA) FAQ

Before you message us

Order tracking & delivery updates

You can check status anytime in My account or use our page Track your order.

Shipping, customs & import duties (DAP)

If a carrier requests VAT/duties at delivery, this is normal under DAP. Details: Order & shipping.

Returns, refunds & RMA

Returns require an RMA approval first. Start here: Returns policy.

Product questions (display/collector replicas)

For availability and specs, start with Shop and our latest updates on the Blog.

Our helmets are display/collector replicas. They are not certified protective equipment and are not intended for riding or racing.

Send us a message

To help us reply faster, please include your order number (if any), the email used at checkout, and your country/ZIP code for shipping questions.

Name
If you don’t have an order number, type N/A.
“e.g., France, Germany, UAE”
If your item is damaged or incorrect, please reply to our confirmation email with photos (outer box, label, packaging, product).
Consent

Note: WPForms Lite may not send an automatic email confirmation. After submitting, keep an eye on your inbox/spam—our reply comes from hello@123helmets.com.

Contact details

Typical response time
1–3 business days
Legal address
Harju maakond, Tallinn, Kesklinna linnaosa, Ahtri tn 12, 15551, Estonia
Returns address
Provided in your RMA approval email (please don’t ship returns without an RMA).
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Last updated: 22 January 2026