Worldwide shipping policy • DAP import charges apply at destination

Last updated: March 8, 2026
This page explains how shipping, tracking, customs and delivery work for worldwide orders. For ordering rules and returns, read this page together with our Terms of Service, Return & Refund Policy and Privacy Policy.

Order & shipping

What to expect before and after your order ships

Use this page to understand order processing, tracking, customs holds, import charges under DAP, failed delivery scenarios and the correct next steps if something goes wrong in transit.

Shop Track your order My Account Collector Guide FAQ Contact
Before ordering Processing & support Tracking & delivery events Address accuracy & failed delivery Import charges under DAP Customs holds & delays Damage, missing items & delivery exceptions Split shipments Help & next steps FAQ
Before ordering

What this page covers

This policy is designed to answer the most common shipping questions before purchase: how orders are processed, how tracking works, what DAP means in practice, and what to do if customs, delivery or damage issues occur.

If you are comparing editions before buying, the Collector Guide is the best next stop. If your question is about returns after delivery, use the Return & Refund Policy.

Processing

Order processing & support response time

We aim to dispatch orders as quickly as possible. Processing time may vary by product, season and operational constraints.

If you need confirmation before ordering, email us at hello@123helmets.com. We typically reply within 1–3 business days.

Tracking

Tracking & delivery events

Once shipped, tracking details are sent by email and/or made available via My Account. Tracking updates may include statuses such as in transit, out for delivery, held in customs or exception.

We do not publish delivery estimates by region because delivery timelines can vary significantly depending on carrier capacity, destination procedures and customs handling.

Delivery details

Address accuracy & failed delivery

You are responsible for providing a complete and accurate delivery address, together with reachable contact details. If delivery fails due to address errors or recipient unavailability, the carrier may attempt re-delivery, hold the parcel or return it.

Additional costs may apply where permitted by law.

DAP

Import duties, VAT and clearance fees (DAP / Delivered At Place)

Import duties, VAT and clearance fees (DAP / Delivered At Place)
Orders are shipped under Incoterms® 2020 DAP (Delivered At Place). Prices shown on our website do not include import VAT, customs duties, or carrier clearance/advancement fees. These charges are assessed by your local customs authorities and/or the carrier (FedEx) and are payable by the recipient upon delivery. Under DAP, the recipient is responsible for import clearance and related costs.

If you refuse to pay import charges, the carrier may hold the shipment, return it, or abandon/destroy it depending on local rules. If a shipment is returned to the sender due to unpaid import charges, any refund (if applicable) may be reduced by return shipping costs and carrier fees, where permitted by applicable law.

Important: if FedEx contacts you about import charges, please do not refuse delivery—contact us first.

Customs

Customs holds & regulatory delays

Customs inspections and destination regulations may delay delivery. Under DAP, you may be asked for information or payment to clear the shipment. Please respond promptly to help avoid extended holds.

If you need help, use our FAQ or contact page.

Split shipments

Why you may receive more than one parcel

If your order contains multiple items, we may ship items separately to improve delivery speed or stock allocation. If that happens, you may receive multiple tracking numbers.

Delivery exceptions

Damage, missing items & delivery exceptions

If your parcel arrives damaged, appears tampered with, or items are missing, please follow these steps:

1) Photograph everything clearly Take clear photos of the outer box, shipping label, internal packaging and the item(s).
2) Keep all packaging materials Do not discard the box or internal packaging until the case has been reviewed.
3) Contact us with your order number Email hello@123helmets.com with your order number and the photos.

We will guide you through the appropriate resolution path — replacement, refund, or carrier claim handling — depending on the case and what mandatory consumer law requires. See also: Return & Refund Policy.

FAQ

Quick answers

Do you publish delivery estimates by country or region?

No. Delivery timelines can vary significantly depending on carrier operations and customs procedures.

Will I have to pay import duties or VAT?

Orders are shipped under DAP. Import VAT, customs duties and carrier clearance/advancement fees are payable by the recipient at destination.

What should I do if FedEx contacts me about import charges?

Please do not refuse delivery. Contact us first so we can help you understand the next step.

Where can I check tracking after shipment?

Use the tracking email, My Account, or our Track your order page.

What if my parcel arrives damaged or incomplete?

Take photos immediately, keep all packaging materials, and contact us with your order number and supporting images.

Can one order ship in multiple parcels?

Yes. Multi-item orders may be split into separate shipments when needed for stock allocation or delivery flow.

Need product-selection help before ordering? Start with our Collector Guide.