Privacy Policy

Last updated: January 17, 2026

This Privacy Policy explains how 123helmets OÜ (registry code 17409957) collects, uses, shares, and protects personal data when you use our website and place orders.

Quick links: Shop · Cart · Checkout · My Account · FAQ · Contact

Who we are (data controller)

Data controller: 123helmets OÜ (registry code 17409957)
Legal address: Harju maakond, Tallinn, Kesklinna linnaosa, Ahtri tn 12, 15551, Estonia
Contact (privacy & support): hello@123helmets.com

What data we collect

  • Order and account data: name, billing/shipping address, email, phone (if provided), order history, invoices/receipts.
  • Payment data: payment status and transaction references. We do not typically store full card details on our servers.
  • Customer support data: messages, and photos/attachments you provide for delivery damage or product issues.
  • Device and usage data: IP address, browser type, pages viewed, referring URLs, and identifiers stored via cookies.

How we use data

  • process and fulfill orders (including shipping, tracking, and customer service),
  • provide account functionality via My Account,
  • prevent fraud and secure transactions,
  • send essential service messages (order updates, service communications),
  • improve website performance and user experience,
  • comply with legal and accounting obligations.

Cookies & similar technologies

We use cookies for essential site functionality (cart/session, login, checkout flow) and may use analytics cookies to understand site usage. You can control cookies via your browser settings and, where available, any cookie preference tool on the site.

Sharing with service providers

We share data only as needed to operate the store, such as with:

  • Payment processors: Stripe and PayPal (to process payments and handle disputes).
  • Shipping carriers: to deliver orders and provide tracking (e.g., FedEx depending on destination).
  • Hosting/infrastructure and security providers: to operate and protect the website.
  • Email/communication tools: to send order updates and reply to customer requests.

Related policies: Terms · Shipping · Returns.

International transfers

Because we sell internationally and use global service providers, your data may be processed outside your country of residence. Where required, we implement appropriate safeguards for cross-border transfers.

Data retention

We retain personal data only as long as necessary to fulfill orders, provide support, maintain business records (including accounting), resolve disputes, and comply with legal obligations.

Your choices & rights

Depending on your location, you may have rights to access, correct, delete, restrict or object to certain processing, and request data portability. To submit a request, email hello@123helmets.com. We may need to verify your identity.

Security

We apply reasonable administrative, technical, and organizational measures to protect personal data. No method of transmission or storage is 100% secure, but we work to reduce risk and respond appropriately to incidents.

Contact

Privacy & support email: hello@123helmets.com (we typically reply within 1–3 business days). You can also reach us via Contact us.

FAQ

Helpful links: FAQ · Checkout · Cart · Blog · Shop