Return Policy

Quick summary

• RMA required: contact us first and wait for approval + instructions.
• Returns address: provided in the RMA email (not published on the website).
• Custom/personalized: not eligible for withdrawal once production has started (see below).
• Defects, wrong items, transit damage: handled via a dedicated resolution path (repair/replacement/refund as appropriate).

How to request a return (RMA)

1. Email hello@123helmets.com with your order number and reason for return.
2. Wait for RMA approval and instructions (including the return address provided in the RMA email).
3. Pack the item securely (see “Condition & packaging”).
4. Ship using the method stated in your RMA instructions.
5. After receipt and inspection, we will confirm approval/denial and next steps.

For faster handling, include photos if the request is related to damage or a product issue. You can also consult FAQ.

Condition & packaging

To be eligible for a standard return, items must be returned in the condition required by the RMA instructions. Please include all accessories and packaging where possible and pack securely to prevent damage in return transit. Where permitted by law, refunds may be reduced if returned items are damaged due to inadequate return packaging.

Custom & personalized items

Because these items are made to the customer’s specifications or clearly personalized, they are not eligible for cancellation/withdrawal once production has started, except where required by mandatory consumer law.

This does not affect your rights regarding defective/non-conforming goods or shipping errors (see below).

Defective / non-conforming items

If you believe an item is defective or does not conform to what you ordered, contact us at hello@123helmets.com with your order number and clear photos/video. If confirmed, we will offer an appropriate remedy (repair, replacement, partial refund, or full refund), depending on the case, stock availability, and what is required by mandatory consumer law.

Transport damage / DOA / wrong item

If your order arrives damaged, DOA, incomplete, or incorrect:

1. Take photos of the outer box, shipping label, internal packaging, and item(s).
2. Keep all packaging materials.
3. Email hello@123helmets.com promptly with your order number and photos.

We will guide you through the correct resolution path (replacement, refund, or carrier claim), depending on the circumstances and mandatory law. Shipping context: Shipping & Delivery Policy.

Refund timing & method

Approved refunds are issued to the original payment method (Stripe/PayPal), unless mandatory law requires otherwise. Timing depends on the case and bank/payment provider processing.

Need help? Start with Contact or FAQ.

Refused delivery & unpaid import charges (DAP)

Shipments are DAP and import charges are payable on delivery. If you refuse to pay import charges and the shipment is returned, any refund (if applicable) may be reduced by return shipping and carrier fees where permitted by law. See Shipping & Delivery (DAP).

Mandatory consumer rights

Nothing in this policy limits any mandatory consumer rights that apply in your country of residence. Where local law grants you additional rights, those rights remain unaffected.

FAQ

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