Track your order in seconds

Enter your Order ID and billing email to view your latest order status and tracking details. Tracking updates may take 24–48 hours to appear after dispatch (first carrier scan).

Quick checklist 15 sec

  1. Use the same email you used at checkout (billing email).
  2. Type your Order ID (example: 5645 or #5645).
  3. If you see “Label created”, it usually means the parcel hasn’t been scanned yet.
  4. International deliveries may show fewer scans during transit and customs.

Need help? Keep your Order ID handy — it speeds up support significantly.

To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.

Common tracking statuses (explained)

Standard delivery statuses

Picked up
The carrier received your parcel and completed the first scan.
In transit
Your parcel is moving through the carrier network. International routes may show fewer scans.
Out for delivery
Delivery is scheduled for today. Ensure your address and phone number are correct.
Delivered
Check reception, safe places, and neighbours. If still missing, contact support with your Order ID.

Statuses that cause questions

Label created
The label exists, but the carrier hasn’t scanned the parcel yet. First scan typically appears within 24–48 hours after dispatch.
Customs hold
Normal for international deliveries. Customs checks can pause updates for 24–72 hours (sometimes longer).
Exception
An issue needs attention (address, failed attempt, weather, etc.). Contact us with your Order ID so we can help quickly.

FAQ

My tracking shows “Label created”. Is my order shipped?

It usually means the label is generated, but the parcel hasn’t been scanned yet. The first scan often appears within 24–48 hours after dispatch.

I entered my Order ID and email but the order is not found.

Please verify the billing email used at checkout. Also try entering the Order ID without the “#”.

Why is tracking not updating?

Gaps between updates can be normal on international routes, during customs processing, or between hub scans.

My order says “Delivered” but I didn’t receive it.

Check reception/safe places/neighbours first. Then contact support with your Order ID and delivery address—we’ll help investigate.

Customs hold: what should I do?

Most customs holds resolve automatically. If it stays unchanged beyond 72 hours, contact support with your Order ID.

Can I track without an Order ID?

For privacy and security, tracking uses Order ID + billing email. If you can’t find it, contact support and we’ll help.

Need help? White-glove support

If anything looks unclear, send us your Order ID and a short message—we’ll reply as fast as possible.

Privacy note: order tracking uses your Order ID and billing email only to retrieve your order status.